Return & Refund Policy
Last updated: 1 January, 2026
1. Wholesale & Bulk Orders
All products sold on our website are supplied in bulk and wholesale quantities. Due to the nature of wholesale trading:
- Bulk orders are final once confirmed
- We strongly advise customers to review product details before placing an order
2. Eligibility for Returns
Returns are accepted only if:
- The item received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The item is unused, unopened, and in original packaging
Returns will not be accepted for:
- Change of mind
- Provide clear photos or videos as evidence
- Items opened, used, or altered
- Clearance or discounted items
3. Refund Conditions
Once a return is approved and inspected:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Provide clear photos or videos as evidence
- Do not dispose of the item until instructed
Failure to report within this timeframe may result in denial of the claim.
5. Shipping Responsibility
- Customers are responsible for return shipping unless the error is ours
- We are not liable for lost or delayed return shipments
6. Order Cancellation
- Orders can only be cancelled before processing begins
- Once processing or dispatch starts, cancellations are not permitted
7. Contact Information
For return or refund requests, contact us at:
Please include your order number and details of the issue for faster support.
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.